Terms and Conditions

These terms and conditions apply solely to The London Lolly Shop Online

1. GENERAL

1.1 Definitions

1. "Customer" means you and all other persons who purchase the products under your Login, and, as the context requires, includes any person browsing The London Lolly Shop Online who is not registered to use The London Lolly Shop Online.

2. "Delivery Point" means an outside area of the Premises, such as the customer's front door, or any particular outside area specified by the customer on a particular Product order form. If the Premises are a multi-level building, the Delivery Point shall be located on the ground floor of such building. For customers who live rural, the delivery point may not be the residence stated.

3. "Fulfilment Fee" means the fee you as the customer must pay to have your order delivered and may also be referred to as "delivery fee".

4. "GST" means goods and services tax chargeable in accordance with the Goods and Services Tax Act 1985.

5. "Intellectual Property" means all intellectual property rights of whatsoever nature, including (without limitation) patents, designs, present and future trademark or copyright, and whether or not registered or registerable by any means, and the right to file an application for registration thereof.

6. "Login" means a customer's personal email address and password used to access The London Lolly Shop Online under that customer's registration.

7. "Premises" means the premises at the address specified by the customer on their registration application, as amended from time to time.

8. "Products" means the products for sale in The London Lolly Shop Online.

9. "Store Policies" means the store policies of The London Lolly Shop Online, set out in the section of the same name on The London Lolly Shop Online.

10. "The London Lolly Shop Online" means Gryphon and Lion Limited, which is the seller of the products.

11. "The London Lolly Shop Online" means this internet site owned by Gryphon and Lion Limited, being the medium by which products are offered for sale online by The London Lolly Shop Online to the customer.

1.2 Use of The London Lolly Shop Online subject to terms and conditions

Your access to, and use of, The London Lolly Shop Online is subject to the following terms and conditions. By using The London Lolly Shop Online you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them. Orders placed through The London Lolly Shop Online constitute legal offers to purchase, and are capable of being accepted by The London Lolly Shop Online without any further reference to the customer.

1.3 Terms and conditions to prevail

These terms and conditions shall prevail over any other document purporting to have a contractual effect, including the store policies.

1.4 The London Lolly Shop Online discretion to accept registration

The London Lolly Shop Online has the absolute discretion to refuse the registration application of a potential customer for any reason whatsoever.

1.5 The London Lolly Shop Online discretion to accept orders

The London Lolly Shop Online has the absolute discretion as to whether an order placed on its website is accepted and fulfilled. The London Lolly Shop Online may cancel an order for any reason whatsoever.

1.6 Registration and access costs

No costs are payable to register to use The London Lolly Shop Online, but customers are responsible for any costs incurred in using The London Lolly Shop Online, including any charges imposed by their internet service provider.

1.7 Suspension or termination

The London Lolly Shop Online may, at its absolute discretion, suspend or terminate the ability of any customer to purchase products through The London Lolly Shop Online for any reason whatsoever.

1.8 customer liable for every order

Customers are liable for every order made under their Login.

1.9 Trading hours

An order submitted by a customer on Anzac Day or at any time on Good Friday, Easter Sunday, Christmas Day or any other public holiday shall not be accepted by The London Lolly Shop Online immediately at checkout but shall be deemed to have been accepted by The London Lolly Shop Online at the start of the next business day.

1.10 Trade not supplied

Unless otherwise agreed, customers may not purchase products through The London Lolly Shop Online for the purpose of resale.

1.11 Security of information

The London Lolly Shop Online shall use its reasonable endeavours to prevent any unauthorised entry into The London Lolly Shop Online. However, no member of the The London Lolly Shop Online will be liable for any direct or indirect damage or loss whatsoever if any third party gains unauthorised access.

Why is The London Lolly Shop Online safe?

Safe technology systems - The London Lolly Shop Online uses an internationally recognised encryption protocol to encrypt all personal data that you type into our site before it travels across the internet. Once we receive your data it is stored on a secure server behind The London Lolly Shop Onlines' firewalls, so that your personal details are not accessible from the internet by any third party.

Safe payment systems - The London Lolly Shop Online uses "Payment Express" to securely authorise credit card payments before any charges are made. For further information regarding "Payment Express" and how it encrypts and processes transactions, please visit www.paymentexpress.com.

Alternate methods of payment - If you do not wish to use your credit card to pay for orders you place at The London Lolly Shop Online, you have the option to use a Visa or Mastercard debit card or NZ bank transfer. Payment may be made when using 'Pick up from our shop' method with prior arrangement. 

1.12 Site content

While The London Lolly Shop Online has endeavoured to ensure that the information provided on The London Lolly Shop Online is free from error, no member of The London Lolly Shop Online warrants its accuracy, adequacy or completeness, and no member of The London Lolly Shop Online shall be responsible or liable for any error in, or omission from, the information provided on The London Lolly Shop Online.

We reserve the right to make changes to the information provided on The London Lolly Shop Online at any time and without notice.

1.13 Use of the site

The customer agrees not to use The London Lolly Shop Online for any purpose that is unlawful or prohibited by these terms and conditions.

Customers may download the information on The London Lolly Shop Online for their own personal use but otherwise neither The London Lolly Shop Online, nor any material on it, may be altered, modified, reproduced, transmitted or distributed without The London Lolly Shop Online’s prior written consent. The customer agrees that it will not interfere with any other parties use and enjoyment of The London Lolly Shop Online, or damage the operation of The London Lolly Shop Online’s systems or those of other persons who use The London Lolly Shop Online, whether by way of a virus, corrupted file, any other software or program, or otherwise.

2. PRICE

2.1 Pricing

The customer shall pay The London Lolly Shop Online for the products ordered at the price displayed at the time the order is submitted. No adjustments are made if the price of any Product ordered increases or decreases between the time the order is submitted and the time when that Product is delivered.

Prices and specials available on The London Lolly Shop Online may not necessarily be the same as the prices and specials available in The London Lolly Shop stores. Any prices and specials available in The London Lolly Shop stores will only apply to products purchased through The London Lolly Shop Online if those prices or specials are specifically displayed on The London Lolly Shop Online, and vice versa.

The London Lolly Shop Online may vary the prices of the products at any time without notice.

2.2 Currency

The prices of products are displayed in New Zealand currency.

2.3 Prices inclusive of GST

The prices of the products are inclusive of GST.

2.4 Fulfilment fee

In addition to the price of products ordered, the customer shall pay The London Lolly Shop Online a fulfilment fee. This fee covers the costs associated with the delivery of your order. The fee shall be identified and included in the total price at the point of checkout. The London Lolly Shop Online may change this fee at any time, and may reduce this fee if the customer collects the products ordered and this has been previously agreed to by The London Lolly Shop Online.

For orders in excess of reasonable household quantities (whether in respect of any one product or the total size of the order), The London Lolly Shop Online reserves the right to adjust the fulfilment fee to reflect the actual cost of delivery. Whether any order exceeds a reasonable household quantity or not will be determined by The London Lolly Shop Online in its absolute discretion. If The London Lolly Shop Online chooses to adjust the fulfilment fee, the customer will be contacted prior to the order being delivered to confirm acceptance of the revised fee. Deliveries of such orders will not be made unless and until this confirmation is obtained. No member of the The London Lolly Shop Online shall be liable to the customer for any delivery delays resulting from the need to obtain approval of the revised fee prior to delivery.

2.5 Adjustments to price

The customer will be notified of any adjustments made to the total price of their order on the invoice which will accompany the purchased products on delivery.

2.6 Variation of order and price

If the customer requests a variation to the order under clause 6.1 which The London Lolly Shop Online accepts then the price payable for the order will be adjusted accordingly to reflect the variation and recorded on the invoice.

2.7 The London Lolly Shop Online may set credit limits

The London Lolly Shop Online may from time to time set credit limits for individual customers.

3. PRODUCT AVAILABILITY, RANGE, SPECIALS AND QUALITY

3.1 Product availability

Every effort will be made to fulfil orders placed with The London Lolly Shop Online, but no member of the The London Lolly Shop Online shall be liable to any person if The London Lolly Shop Online is unable to or declines to supply a Product for any reason whatsoever.

The London Lolly Shop Online reserves the right to limit quantities able to be ordered by, or delivered to, customers. If a customer's order is reduced in accordance with this clause, the price payable by the customer for that order will be adjusted accordingly.

The London Lolly Shop Online may delay dispatch of orders that exceed reasonable household quantities due to stock availability.

3.2 Product range

The London Lolly Shop Online reserves the right to limit the range of products available to certain areas.

3.3 Specials

Specials are subject to availability while stocks last. The London Lolly Shop Online does not allow back orders for specials that are out of stock.

3.4 Product substitution

If The London Lolly Shop Online is unable to or declines to supply a product ordered by a customer, The London Lolly Shop Online may, substitute a similar product of equal or higher value. In this situation the customer will only be charged for the substituted product at the price of the product originally ordered.

If The London Lolly Shop Online cannot make a substitution on this basis, The London Lolly Shop Online may substitute a similar product with a lower value. In this situation the customer will be charged the price of the lower value product, as at the time of receipt of the initial order.

The London Lolly Shop Online reserves the right to refuse to substitute any particular product for any reason whatsoever.

3.5 Product quality

If The London Lolly Shop Online agrees that a product was delivered to a customer in a damaged or spoiled condition, The London Lolly Shop Online shall, at the request of the customer, refund the value of the relevant product to the customer (as at the date on which the product was originally ordered).

Refunds are made on the basis of finding faults or defects with the product. Due to food handling regulations, "change of mind" or unwanted purchases of food products are not refundable.

3.6 Product labelling information

All products are sold in compliance with the labelling provisions of the Australia New Zealand Food Code. If the product delivered contains labelling information that does not meet with the customer’s requirements (e.g. ingredients, allergens, nutritional information etc.) the customer may for a refund, or replacement product to an equivalent value, upon presentation of the product and accompanying online shopping invoice.

4. PAYMENT

4.1 Method of Payment

Customers must pay The London Lolly Shop Online for the products purchased by direct debit or by credit card, NZ cheque, NZ bank transfer and NZ or international money order.

4.2 Payment by credit card

If a customer's credit card is declined by its financial institution, delivery of the relevant order will not be made, and The London Lolly Shop Online will contact the customer to make alternative payment arrangements.

The London Lolly Shop Online reserves the right to refuse to accept payment from any particular customer by credit card for any reason whatsoever.

4.3 Adjustments

If a customer is invoiced an incorrect amount for any Product ordered, The London Lolly Shop Online shall be paid by, or refund to, the customer the necessary adjustment amount to reflect the correct amount which should have been invoiced.

4.4 Debt collection

The customer is liable for all costs associated with debt collection where the customer defaults in payment for any order.

4.5 Change to payment policy

The London Lolly Shop Online may change at any time the way in which a customer pays for products, and any change will be notified to the customer prior to the change coming into effect.

4.6 Vouchers

Gift vouchers and Christmas vouchers may or may not be purchased through The London Lolly Shop Online.

5. DELIVERY

5.1 Delivery areas

The London Lolly Shop  uses different delivery methods depending on a customer’s location. A same-day delivery service is offered to customers in Auckland’s CBD and surrounding areas. For other NZ deliveries The London Lolly Shop uses the services of NZ Couriers, with products generally delivered within 2 – 4 days.

International orders are not directly supported. Should an international delivery be requested, please send details, along with your  system-generated ‘wishlist’ to us at sweets@londonlollyshop.co.nz.  We will then provide a specific quotation for your consideration.

5.2 Right to withhold delivery

The London Lolly Shop Online reserves the right to withhold the delivery of any products to a customer for any reason whatsoever. customers will not be charged for products that have been withheld until those products are either picked up by the customer (if The London Lolly Shop Online permits) or alternative delivery arrangements are made.

5.3 Delivery and liability

Deliveries will be made to the Delivery Point. If the courier brings the products inside the Premises, beyond the Delivery Point, at the request of the customer, or other person accepting delivery of the products on behalf of the customer, whether on any particular occasion or pursuant to a standing instruction or request, no member of the The London Lolly Shop Online shall be liable for any direct or indirect damage or loss (including in negligence) suffered by the customer or any third party in doing so. In addition, the customer indemnifies each member of the The London Lolly Shop Online for any direct or indirect damage or loss (including in negligence) that that member incurs in connection with any third party claim arising out of or in connection with any deliveries brought beyond the Delivery Point.

The London Lolly Shop Online shall be entitled to assume that any person accepting delivery of the products is authorised to do so on behalf of the customer.

5.4 Accessibility and safety

Customers shall ensure that their Delivery Point is easily accessible to The London Lolly Shop Online’s couriers, and that it is safe for those couriers to enter the customer's premises in order to complete the delivery. If in the courier's opinion the Delivery Point is not easily accessible, or it is unsafe to deliver the products, the delivery will not be made, and the customer will be contacted to make alternative arrangements. The London Lolly Shop Online reserves the right to charge customers an additional fulfilment fee in respect of any deliveries repeated in accordance with this clause. If alternative arrangements acceptable to The London Lolly Shop Online are not reached, the customer will be deemed to have cancelled the order, and will incur a $20 cancellation fee.

5.5 Change of address

The customer shall notify the customer Care Centre (+64 9 365 1965) immediately of a change to its delivery address.

5.6 Delays to delivery

Notwithstanding any other term, no member of The London Lolly Shop Online shall be liable for failure to deliver on a timely basis, whether the delay has been due to causes beyond the control of The London Lolly Shop Online or otherwise.

If The London Lolly Shop Online considers that the delivery of a customer's order is likely to be substantially delayed, The London Lolly Shop Online may, but shall not be obliged to, contact the customer to arrange an alternative delivery timeframe. If that timeframe is unacceptable to the customer, the customer may cancel the order, without incurring any fee for doing so.

5.7 Delivery deemed to have taken place

Subject to clause 10.5, if no person is present at the Delivery Point at the time of delivery, or the customer or any other person fails or refuses to take delivery of the products, the products will be left at the Delivery Point and be deemed to have been delivered at that point in time.

5.8 Incorrectly or undelivered products

If any Product delivered does not correspond with a Product ordered, the customer may:

(a) keep the incorrectly-delivered Product, in which case no adjustment will be made to the payment due from the customer for the order containing the incorrect Product; or

(b) reject the incorrectly-delivered Product, in which case The London Lolly Shop Online will, at the request of the customer, either replace that Product with the Product that was originally ordered, or refund the value of the Product that was originally ordered (as at the date on which the Product was ordered).

If a customer chooses to reject an incorrectly-delivered Product in accordance with sub-clause (b), The London Lolly Shop Online reserves the right to collect the incorrectly-delivered Product from the customer. If the customer is unable, or refuses, to deliver up the Product when requested, The London Lolly Shop Online reserves the right to charge the customer for that Product.

If a customer has been charged for a Product that has not been delivered, if the Product is in stock, The London Lolly Shop Online will, at the request of the customer, re-deliver that Product at no extra charge to the customer. Alternatively, the customer may cancel the order of such Product (or if the Product is out of stock The London Lolly Shop Online may cancel the order for that Product) (in each case without incurring any cancellation fee), and The London Lolly Shop Online will refund the value of the relevant Product (as at the date on which the Product was ordered).

This clause does not apply to products that have been substituted in accordance with clause 3.4.

6. VARIATION/CANCELLATION OF ORDER

6.1 Variation/cancellation of order

(a)The customer may vary or cancel the order within 24 hours of placing the order by contacting The London Lolly Shop (+64 9 365 1965) or email info@londonlollyshop.co.nz. Please have your purchase reference number to hand.

7. PROPERTY/RISK

7.1 products

Property and risk in the products shall pass to the customer on delivery to the Delivery Point.

7.2 Login

The customer shall keep their Login details safe and confidential at all times.

8. WARRANTIES

Subject to clause 14, all representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties, guarantees or conditions of merchantability and/or fitness for a particular purpose, tolerance to any conditions or similarity to sample are excluded to the fullest extent permitted by law. The customer acknowledges that the customer does not rely on any representation or statement made by or on behalf of any member of The London Lolly Shop other than the express provisions of these terms and conditions. The customer shall ensure that the products are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the products. The customer expressly acknowledges and agrees that no member of the The London Lolly Shop Online assumes any obligation or liability for any advice given, and that all such products are accepted by the customer entirely at the customer's risk.

9. LIABILITY AND INDEMNITY

The provisions contained in this clause 9 are subject to clause 14 to the extent applicable.

9.1 Product liability

The liability of the The London Lolly Shop Online whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in, or non-compliance of, a Product or any other breach The London Lolly Shop Online ‘s obligations hereunder shall not in any event exceed an amount equivalent to the price of the relevant Product.

9.2 No liability for indirect loss

No member of The London Lolly Shop Online shall be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to the customer's use of, or inability to use, The London Lolly Shop Online, or the delivery or failure to deliver any products.

9.3 Indemnity

Notwithstanding any other term, the customer agrees to indemnify each member of the The London Lolly Shop Online against all liabilities, losses, claims and expenses suffered or incurred by that member, and all claims and demands made against any member of The London Lolly Shop Online, arising directly or indirectly out of the customer's use of The London Lolly Shop Online, any breach of these terms and conditions, or the delivery or failure to deliver any products.

10. SPECIAL products

10.1 Tobacco

If the customer's order includes any tobacco Product, the customer warrants that he/she is over the age of 18 years and legally entitled to purchase any such Product.

10.2 Alcohol

If the customer's order includes any liquor Product, the customer warrants that he/she is over the age of 18 years and legally entitled to purchase any such Product, and that he/she is not under the influence of alcohol at the time the order is submitted.

10.3 Restrictions on use of Login to purchase tobacco or alcohol products

The customer shall ensure that no person or persons shall use his/her Login to purchase any tobacco or alcohol Product if that person or those persons cannot truthfully give the warranty in clause 10.1 or 10.2 (as the case may be) as if they were the "customer" for the purposes of those clauses.

10.4 Right to seek verification

If a customer submits an order containing tobacco or alcohol products, The London Lolly Shop Online may contact that customer to verify their age. If The London Lolly Shop Online is not satisfied as to the ability of the customer to truthfully give the warranty in clause 10.1 or 10.2(as the case may be), The London Lolly Shop Online reserves the right to cancel the order.

10.5 Acceptance of orders containing tobacco or alcohol

The customer shall ensure that a person over the age of 18 years, and, in the case of orders containing alcohol, not under the influence of alcohol, is available to accept delivery of any order containing tobacco or alcohol. The London Lolly Shop Online’s couriers may request the person accepting delivery of the products to produce satisfactory evidence of their age. If such evidence is not produced, the courier may refuse to deliver the tobacco or alcohol Product ordered. The London Lolly Shop Online reserves the right to charge customers an additional fulfilment fee to re-deliver such products.

If a customer does not wish for any such Product to be re-delivered:

(a) The London Lolly Shop Online will refund the value of that Product (as at the date on which the Product was ordered); and

(b) where the order consisted solely of tobacco and/or alcohol products, The London Lolly Shop Online reserves the right to charge the customer a $20 cancellation fee for the cancelled order.

Notwithstanding clause 5.7, a courier may refuse to complete a delivery if no person is present at the Delivery Point to accept a delivery containing tobacco or alcohol, or if the courier has reasonable grounds to believe that the delivery would have the effect of supplying tobacco or alcohol to persons under 18 years of age. The non completion of a delivery in accordance with this clause will be at the sole discretion of the courier and/or The London Lolly Shop Online. The London Lolly Shop Online reserves the right to charge customers an additional fulfilment fee to re-deliver such products.

If a customer does not wish for any such Product to be re-delivered:

(a) The London Lolly Shop Online will refund the value of that Product (as at the date on which the Product was ordered); and

(b) where the order consisted solely of tobacco and/or alcohol products, The London Lolly Shop Online reserves the right to charge the customer a $20 cancellation fee for the cancelled order.

11. INTELLECTUAL PROPERTY

All right, title and interest in all Intellectual Property in all concepts, systems, written, graphic and other material relating to The London Lolly Shop Online and its contents is owned by, and shall at all times remain the exclusive property of, The London Lolly Shop Online, its licensors and the providers of any other products and services accessible through The London Lolly Shop Online, and is protected by New Zealand and international law. Nothing in these terms and conditions shall constitute any licence of intellectual property rights to the customer.

12. FORCE MAJEURE

If the performance by The London Lolly Shop Online of its obligations under these terms and conditions is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of any government or government agency, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit, electricity or communications failures, or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of The London Lolly Shop Online) The London Lolly Shop Online shall be excused from such performance to the extent of such prevention.

13. PRIVACY ACT

The provisions contained in this clause 13 only apply to personal information collected by The London Lolly Shop on The London Lolly Shop Online. Separate private policies may apply to other .

13.1 Collection of information

The London Lolly Shop Online contains applications which collect personal information about the customer. The London Lolly Shop Online will only use this information to the extent authorised by the customer, and will only disclose it in the manner set out below.

In using The London Lolly Shop Online the customer authorises The London Lolly Shop Online or The London Lolly Shop Online’s agents to collect, retain and use their personal information for the purposes of:

(a) processing the customer's registration application;

(b) assessing the customer's credit-worthiness;

(c) undertaking any dealings or transactions with the customer;

(d) enforcing any legal or other rights The London Lolly Shop Online may have against the customer in any manner that The London Lolly Shop Online sees fit;

(e) sending the customer any advertising or promotional material; and

(f) enhancing The London Lolly Shop Online so that The London Lolly Shop Online may offer you a better, more personalised and tailored service.

13.2 Collection from other sources

In using The London Lolly Shop Online the customer further authorises The London Lolly Shop Online to collect personal information about the customer from any other source available to The London Lolly Shop Online including but not limited to credit referral agencies, the customer's bank (present and past), any other suppliers of products and services to the customer and other persons or companies with whom the customer has been associated.

13.3 The London Lolly Shop s right to refuse application

If sufficient personal information is not supplied, or is not satisfactory to The London Lolly Shop Online, then The London Lolly Shop Online reserves the right to refuse to accept the person's application to register to use The London Lolly Shop Online.

13.4 The London Lolly Shop Online’s use of cookies

The London Lolly Shop Online may use 'cookies'. Cookies are an element of data that the website can send to your browser, which may then store it on your system. To use The London Lolly Shop Online you do not necessarily need to enable your browser to accept cookies, although some information/services may not be available if you disable your browser not to accept cookies.

13.5 Website Analysis Tools

The London Lolly Shop Online uses Google Analytics to collect information such as the number of visitors per day or the number of pages requested per day. In order for this to occur a small piece of code is placed on each page which counts these statistics.

This non-personal information gained is aggregated by Google Analytics and enables us to measure activity within our websites which in turn is used to continually improve our site and our service to our customers.

Emails sent on behalf of The London Lolly Shop Online to registered shoppers may include code that measures e-mail response and click through activity.

13.6 Information retained by The London Lolly Shop Online

Any personal information supplied by the customer may be retained by The London Lolly Shop Online until such time as the customer requests that the information be removed.

13.7 Disclosure

Any personal information supplied by the customer and retained by The London Lolly Shop Online may be disclosed to other persons or body corporates engaged by The London Lolly Shop Online for or in relation to any of the purposes listed in clause 13.1 above, including but not limited to:

(a) Gryphon and Lion Limited.

(b) Research and/or marketing firms.

(c) Credit referral agencies.

(d) Business advisors.

The London Lolly Shop Online reserves the right to disclose a customer’s personal information when it believes it is appropriate to comply with the law, facilitate court proceedings or to otherwise protect The London Lolly Shop Online’s rights. The London Lolly Shop Online may also disclose aggregated shopper statistics to any party, provided that these statistics do not contain any information about identifiable customers and their individual shopping habits.

13.8 Storage of personal information

The London Lolly Shop Online has taken many steps, from both technical and systems perspectives, to ensure that customers' information is well protected. However it is important that customers remember to never share their Login with any other person.

While The London Lolly Shop Online endeavours to keep the customer's personal information collected on The London Lolly Shop Online secure and confidential, no member of The London Lolly Shop Online shall be responsible for any breach of security caused by third parties, nor represents that The London Lolly Shop Online is completely secure.

Any personal information that a customer provides to The London Lolly Shop through The London Lolly Shop Online will be collected and held by The London Lolly Shop Online or on The London Lolly Shop Online’s behalf. The London Lolly Shop Online’s address is PO Box 15889,  New Lynn, Auckland, New Zealand, 0640.

13.9 customer's rights of access

The customer has the right under the Privacy Act 1993 to access and request to update and/or correct their personal information held by The London Lolly Shop Online. The customer agrees to pay The London Lolly Shop Online the reasonable charges requested by The London Lolly Shop Online in relation to time and attendances involved in complying with the customer's request in this regard.

Customers may access and update certain personal information held by The London Lolly Shop Online in the "My Account" area of The London Lolly Shop Online. The customer can also request a change to this information by telephoning a The London Lolly Shop Online customer Care Representative on +64 9 365 1965.

14. CONSUMER GUARANTEES ACT

The customer acknowledges that where the products are ordered for business purposes (as the term "business" is defined in the Consumer Guarantees Act 1993 ("CGA")), the provisions of the CGA shall not apply to the sale of the products by The London Lolly Shop Online.

The customer agrees that nothing in these terms and conditions is intended to have the effect of contracting out of the provisions of the CGA except to the extent permitted by the CGA, and all provisions of these terms and conditions shall be read as modified to the extent necessary to give effect to that intention.

15. ONLINE COMPETITIONS/PROMOTIONS

Competition terms and conditions can be found associated with each promotion on our competitions page.

16. Sweet Points

16.1 Reward points

Sweet Points reward points are not currently able to be earned by shopping through The London Lolly Shop Online.

16.2 Sweet points Specials                                                                                       

Sweet Points Specials may or may not apply to products purchased through The London Lolly Shop Online.

17. LINKS TO AND FROM OTHER WEBSITES

17.1 Links to third party websites

Any links to third party websites are provided for convenience only, and the inclusion of any link does not imply any endorsement or verification by The London Lolly Shop Online. The London Lolly Shop Online does not monitor the content of any other website and is not liable or responsible in relation to any content on them. For the purposes of this clause a "third party website" is any website other than The London Lolly Shop Online, www.londonlollyshop.co.nz, www.londonlollyshop.com.

17.2 Hyperlinks

The customer agrees that it will not create a hyperlink to The London Lolly Shop Online without The London Lolly Shop Online express written permission. If a customer does create a hyperlink to The London Lolly Shop Online, that customer is responsible for all losses any member of The London Lolly Shop Online may suffer as a result of that link, whether direct or indirect. Linking to The London Lolly Shop Online is at the customer's own risk. The customer agrees that is shall not frame any part of The London Lolly Shop Online by including advertising or other revenue generating material.

18. VARIATION OF TERMS AND CONDITIONS

From time to time The London Lolly Shop Online may vary these terms and conditions without notice. Please check these terms and conditions periodically for changes. Your continued use of The London Lolly Shop Online after the terms and conditions have been changed indicates your acceptance of those changes.

19. GOVERNING LAW

New Zealand law governs the use of The London Lolly Shop Online and these terms and conditions.